About the job

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectorsConduct investigations on merchant accounts to support financial partner requirementsAssess risk factors and trends of potentially fraudulent activityHelp maintain fraud detection strategies and business rules that balance fraud loss and customer experienceContribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performanceParticipate in monthly, quarterly, and annual business reviews for the Risk Operations teamFlexible weekend work as needed


Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

You possess experience in risk analysis, investigations or risk operationsYou have excellent English communication skills, both written and verballyYou excel in analytical thinking and problem solving, with experience using data to make assessments / judgment You enjoy working in an in-office environment with strong cross team collaboration and supportYou are able to prioritize and enjoy working in a quick-moving environmentYou are humble and have a proven track record for working well across teams and with external partners


Preferred Qualifications

Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present riskKnowledge of risk schemes, risk prevention methods, and risk detection toolsPrior risk experience across multiple industries/verticalsExperience in a high growth technology companyExperience working from a queue


In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.